Order Cancellations
At Deliveryraja, we understand that plans can change. Our cancellation policy allows you to cancel your order under the following conditions:
1. Before Order Dispatch:
- You may cancel your order before it has been dispatched for delivery. In this case, you will be entitled to a full refund.
2. After Order Dispatch:
- Once your order has been dispatched, cancellations are not possible. However, if there are any issues with your order upon delivery (e.g., incorrect items, missing items), please reach out to our support team for assistance.
3. How to Cancel Your Order:
- To cancel your order, please contact our support team with your order number and details as soon as possible. If the order is still eligible for cancellation, we will process it accordingly.
Refunds
We strive to ensure that every order meets your expectations. If you are not satisfied with your order for any reason, we will work with you to resolve the issue. Our refund policy is outlined below:
1. Eligibility for Refunds:
- Refunds will be issued under the following circumstances:
- The order is cancelled before dispatch.
- The delivered items are incorrect, damaged, or missing.
- The food quality is unsatisfactory (subject to review).
2. Refund Process:
- If your refund request is approved, the refund will be processed within 5-7 business days. The refund will be credited to the original payment method used during checkout.
3. Non-Refundable Situations:
- We cannot issue refunds for:
- Orders that were delivered correctly and in good condition.
- Food items that were not consumed or handled properly after delivery.
- Orders cancelled after dispatch (unless there is an issue with the delivery).
Exchange or Replacement
In cases where the wrong items are delivered, or the food is damaged upon delivery, we will offer a replacement or exchange at no additional cost. Please contact our support team within [time frame] of receiving the order to arrange for a replacement.
How to Request a Refund
To request a refund, please contact our support team with the following details:
- Your order number
- A description of the issue with the order
- Any supporting images (for damaged or incorrect orders)
We will review your request and get back to you as soon as possible.
Contact Us
For any questions or concerns regarding cancellations or refunds, please contact our support team. We are here to help ensure that your experience with Deliveryraja is as smooth as possible.